What materials do you use? Do they meet human-ecological wellbeing standards?

95-100% of the weft yarn used in the Vulnerability Collection is OEKO-TEX 100 and GOTS Certified Linen. Some pieces also contain approximately 2-5% natural hemp yarn, handmade by a team of artisans in Nepal. The warp yarn is 100% SAORI Cotton from Japan. The minimalist frames are made from FSC Certified Tasmanian Oak and carefully designed to minimise the use of timber and the carbon footprint of shipping.

Shop with confidence that you are making an environmentally and socially just purchase that also cares for you and your loved ones. I use materials that meet the highest standards for human health, ecological impact, and social justice in both my collections and commissions.

What is your Returns Policy?

While each piece is made with artisanal precision and loving care, if a purchase doesn’t meet your quality expectations I offer full refunds for any “Ready to Ship” piece from my collections and for commissions. If the return is due to change of mind, I offer returns within 14 days (of its arrival date), minus shipping return costs and a 20% restocking fee. In line with Australian Consumer Protection Laws, I do not hold responsibility to repair or replace damaged works of art due to misuse or lack of care.

What is your Shipping Policy?

I offer free shipping on all ready-to-ship pieces from my collections. Shipping for commissions is calculated on a case-by-case basis. 

Each work of art is packed with the utmost care and attention. Please be aware that I am not responsible for any potential damage in transit and options to insure the piece are recommended (I will be in contact after purchase to discuss this prior to shipping).

What is your Privacy Policy?

Elise Haddleton Art is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, and phone numbers.

This Personal Information is obtained when you subscribe or purchase via www.elisehaddleton.com. We don’t guarantee website links or policy of authorised third parties (see Squarespace https://www.squarespace.com/privacy).

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure (such as shipping). You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing (see contact form below) or by clicking unsubscribe in any email correspondence.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. No sensitive information will be collected.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure, such as shipping; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Elise Haddleton Art will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us: